ORDERING & PAYMENTS
We cannot cancel orders that have already been shipped. You are able to return an item within 30 days for a refund.
This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.
You can find our size guide on each product description page under the 'Size Chart' tab.
The size for all products are asian size. Please pay a attention before you make order. If you shopping the products from U.S.A or EU brands, should be choice one size up.
We do not offer a student discount.
If your order has not been fulfilled and shipped, we will be able to make this change for you. Please contact us.
Once the order is shipped, we will not be able to make changes your order.
We processes all orders in US Dollar.
While the content of your cart is currently displayed in other currency, you will checkout using US Dollar at the most current exchange rate.
If you are having issues placing an order, please ensure that all the information you have entered is correct before finalising your purchase.
If any information is missing from any mandatory fields, you will not be able to finalise your order, so please ensure all required information has been entered.
The issue could also be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups. You could also use a different web browser or device to complete your order if the previous steps do not resolve your issue.
If none of the previous methods have resolved your issue, it may be that your card issuer has declined your payment. Please contact them directly or try another card or payment method.
We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information entered into our website. This includes your name, address and other critically sensitive information such as your credit card details. Information passed between your computer and our website cannot be read if it is intercepted.
Our technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Ensure you have entered all your details correctly at the checkout. If your payment is not successful and all details are correct, your card issuer may have declined your payment.
Please contact them directly or try another card or payment method.
Typically, you will receive the following emails regarding your order:
• Order confirmation
• Purchase invoice
• Shipping information
Please check your spam folders for the email address you provided at the time of purchase. If you cannot locate your eReceipt, please contact us with your purchase information.
We are sorry if we’ve been unable to fulfil your order. Once an order is received it is entered into our dispatch database, however on rare occasions the stock for your order may no longer be available and may result in the order being cancelled. You should not be charged for orders that have been cancelled and if you believe that you have been charged, please contact us.
Please note that we are unable to offer alternative items, therefore if the product is no longer be available, the item will be cancelled from your order. If the order/item was part of a promotional offer this could result in the promotion no longer applying to your order.
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.
You can check the status of your order by visiting the Order Tracker page. This will tell you at which stage of the delivery process your order is.
After your order is fulfilled, you will receive an email notifying you, your order is on its way. Click on 'Track your order', you will be directed to the order track page. You will see the real-time update on the package delivery.
Sometimes the 'Track Your Order' page does not work because of the China Post API error. If your tracking information is not updated, please go to China Post official website or the local post office website of your destination. The tracking number can be found on the 'Track your order' page.
You can also track through third-party websites:
To find out if we deliver to your country, please look to see if it is an option in the delivery countries drop down. If you do not see your delivery destination we are unable to deliver to this country.
Shipping, taxes, and discounts codes calculated at checkout.
Free shipping for most countries (Automatically calculated at checkout),
For all SEOBEAN orders that offer free shipping, we use China Post ePacket or Singapore Post Airmail (Packages can be tracked and traced). It's a really easy and affordable shipping option for international small parcels.
If the shipping address is Taiwan and Hong Kong, we use SF Express.
These shipping time guidelines below are based on estimates starting from the date your order was collected for delivery by China Post.
- Hong Kong / Taiwan: 3 to 5 business days.
- Rest of Asia: 7 to 12 business days.
- France: 5 to 7 business days.
- Germany: 5 to 12 business days.
- United Kingdom: 5 to 10 business days.
- Rest of Western Europe: 5 to 15 business days.
- Canada: 5 to 10 business days.
- United States: 7 to 15 business days.
- Brazil: 20 to 30 business days.
- Mexico / South America, Africa: 30 to 60 business days.
- Rest of the World: 10 to 20 business days.
Guaranteed service with tracing number such as EMS, DHL, TNT or FedEx are available if you choose "Expedited International Shipping"
Estimated delivery time varies by destination, Expedited International Shipping usually take 3-7 business days(excluding holidays and weekends), or longer for certain countries. It depends on the cleared payment and your local post office process. Please tracing the order via your local post office by the tracing number.
Most orders ship within 1 business days of receiving cleared payment (excluding holidays and weekends).If this is your first deal with us or buying for an item which needs international shipping, we suggest you review our shipping terms in descriptions. International shipping usually takes longer time than domestic, since it’s based on shipping service provider and both countries Customs.
Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it's been shipped. If you haven't received your parcel within this timeframe, please contact us.
Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.
For international orders,we are not responsible for any charges, taxes, fees or delays imposed on you by your Country's Customs Department.
Any customs or import duties due are charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. We have no control over these charges and cannot advise you in advance of the total duty which will be charged.
We recommend you contact your local Customs Office for current import duties before you order so you can estimate the charges before purchasing.
This could be because we are currently replenishing our stock. If the item becomes available it will be dispatched as soon as possible and you will receive a confirmation email. If stock is no longer available your order will be cancelled.
You will have had an estimated delivery date at the checkout and an order confirmation email to reflect this. Please check your dispatch email to see the tracking information for your parcel(s), it is possible that your parcel has been left in a safe space or with a neighbour, this should be stated on your tracking information. If there has been no movement in your tracking for 10 days, please contact us.
For more information about our delivery services click here
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
Your order was shipped during a busier than usual holiday season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order.
Often time, Post office will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 to 3 more business days. If your package is not delivered, please contact us
RETURNS & REFUNDS
Any full price item is eligible for return or exchange within 30 days after the date the package was delivered. Please visit our return policy.
Clearance sale items are not eligible for return or exchange.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
- Gift cards.
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please prepay customs duties(DDP), We will not pay import duties on returned items. If you fail to do so, we will be unable to accept any charges incurred and your parcel might be returned to you.
Please check your return tracking information to see if we have received your return. Once received please allow 3-5 working days for the return to be processed.
We will need tracking information in order to assist with any return to us. If you no longer have this information please contact the courier directly to see if they can assist you in tracking your return.
ACCOUNT & MEMBERSHIP
You don't need to have an account to place an order. However, having an account can save you time during checkout. as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.
It’s easy to create an account.
The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.
Once there you should enter your personal information. That’s your first and last name.
Next you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘Submit’.
Congratulations, you made your account. We’ll send you an email to confirm.
Go to “Login” at the bottom of the navigation bar. Here, you will be able to either login or create your own account.
If you have forgotten your password, just type your email address in to the 'Forgot password?' box on the sign-in page. You can change your password, main email address or any of your other details at any time just by signing in to My Account.
Please enter your email address in the Newsletter Signup section of our website. This can be found at the bottom of the page.
PROMOTIONS & VOUCHERS
After you have added all items to your cart, click on check out and then fill in the discount code in the discount code field.
Some of our promotions will provide you with a discount code and they will expire after the promotion ends. The discount code will become invalid once it expires.
For any other reason that a discount code is not working, please contact us
FREQUENTLY ASKED QUESTIONS ABOUT GIFT CARDS
Yes, provided there is still a balance remaining on the card.
No, you can't reload a gift card.
Yes. A customer can redeem another gift card during checkout.
No, you can't use a gift card to buy another gift card.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.
Yes, gift cards are a form of payment.