*Affected by COVID-19, we temporarily do not use free economical shipping methods. All orders will use FedEx, UPS or TNT.*
IMPORTANT: All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your SEOBEAN order and/or shipping total. SEOBEAN is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier. SEOBEAN does not issue refunds as a result of unpaid DDU fees. If you have questions about shipping to your country, please contact customer service.
Guide to International Delivery
Please always check that you gave us the exact correct address details when placing your order, as even a tiny error can result in delivery delays. Deliveries are shipped from China, and delivery times will vary depending on your chosen shipping method and the destination of your order.
Free Shipping via China Post ePacket or Singapore Post Airmail (Packages can be tracked and traced)
For all SEOBEAN orders that offer free shipping, we use China Post ePacket or Singapore Post Airmail. It's a really easy and affordable shipping option for international small parcels. If the shipping address is Taiwan and Hong Kong, we use SF Express. 如果收件地址為台灣🇹🇼需要提供營業執照編碼（8位數）或收件人的ID號（10位數）。
These shipping time guidelines below are based on estimates starting from the date your order was collected for delivery by China Post.
- Hong Kong / Taiwan: 3 to 5 business days.
- Rest of Asia: 7 to 12 business days.
- France: 5 to 7 business days.
- Germany: 5 to 12 business days.
- United Kingdom: 5 to 10 business days.
- Rest of Western Europe: 5 to 15 business days.
- Canada: 5 to 10 business days.
- United States: 7 to 15 business days.
- Brazil:20 to 30 business days.
- Mexico / South America, Africa: 30 to 60 business days.
- Rest of the World: 10 to 20 business days.
Guaranteed service with tracing number such as EMS, DHL, TNT or FedEx are available if you choose "Expedited International Shipping" Estimated delivery time varies by destination, Expedited International Shipping usually take 3-7 business days(excluding holidays and weekends), or longer for certain countries. It depends on the cleared payment and your local post office process. Please tracing the order via your local post office by the tracing number.
Most orders ship within 2 business days of receiving cleared payment (excluding holidays and weekends).If this is your first deal with us or buying for an item which needs international shipping, we suggest you review our shipping terms in descriptions. International shipping usually takes longer time than domestic, since it’s based on shipping service provider and both countries Customs.
Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it's been shipped. If you haven't received your parcel within this timeframe, please contact us at firstname.lastname@example.org.
Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.
If your package is returned to us because it was unclaimed, undeliverable, rejected, or refused, then we will refund you for the order minus the original shipping fee.